Refund policy

Our return policy is valid for 30 days from the date of your purchase. If 30 days have elapsed since your purchase, we regret to inform you that we cannot offer a refund or exchange.

For a product to be eligible for return:

  • It must be unused and in the same condition as you received it.
  • It must be in its original packaging.
  • Ensure that the item is correct and complete.
  • Final sale items cannot be returned.

For initiating a return, please contact us at support@justcalijewelry.com. Unauthorized returns will be declined. Additionally, items returned without prior request will not be accepted, and shipping charges are non-refundable.

Cancellation and Modification

  • Order Changes: Post-purchase, if you wish to modify or cancel your order, reach out to us at support@justcalijewelry.com with your order number and the desired changes. We'll confirm any modifications or cancellations as needed.
  • Order Window: You have a 24-hour window post-purchase to request order modifications or cancellations. After this period, orders are processed and cannot be altered.
  • Return Timeline: Replacement orders, once approved, usually arrive within 7-10 business days.

Return Procedure:

Although we strive to ensure satisfaction with every purchase, we understand that sometimes things don't work out. If you wish to return an item, please contact us at support@justcalijewelry.com or text us at +1 (323) 805 8730. Note: Returns are only approved for defective items, incorrect orders, or errors on our end.

Refunds

Upon receipt and inspection of your return, we'll notify you of its status. If approved, the refund will be processed to your original payment method within a few days.

Delayed or Missing Refunds

If your refund hasn't been received:

  • Check your bank account again.
  • Contact your credit card provider.
  • Consult with your bank as processing times can vary.
  • If after these steps you've not received your refund, please contact us at support@justcalijewelry.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

We only exchange items if they're damaged or defective. For exchanges, email us at support@justcalijewelry.com and refer to the return address on the product label.

Gifts

If your item was a gift and shipped directly to you, upon its return, we'll provide you with a gift credit equal to the item's value. For non-gift-marked items or if the gift giver had it shipped to themselves first, the refund will go to the gift giver.

Shipping

For product returns, email us at support@justcalijewelry.com for detailed instructions. Return shipping costs are your responsibility and are non-refundable. If you're refunded, return shipping costs will be deducted from it.

For items valued over $75, consider using a traceable shipping service or purchasing insurance, as we can't guarantee receipt of all returned items.

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